Financial Services clients

• Hitachi Capital UK - Project manage the design and implementation of three GDPR solutions.
• Paymentshield - Business case analysis on group HQ's proposal to migrate multiple sites into a single site.
• Co-operative Bank - In-depth analysis of MPPI sales, over a 7-year period; using PS10/12 failure criteria.
• NDA'd client - Manage cross-functional team of 9; to identify, quantify and resolve potential detriment due to process failure with 3rd party.
• Co-operative Bank & Britannia - Project manage the identification and quantification of all companies in breach of Co-op ethical policy; agreeing action with the relevant directorate.

Distribution clients

• Client of RENMUS - Review the existing supply chain of an American-based client, in readiness for a switch to a global e-commerce platform.
• DDC Outsourcing - Review their call centre and fulfilment proposition; providing recommendations.
• Mandate Clothing - Review the b2b operation, to identify a growth strategy and core process improvement.
• OTTO - Map the e2e supply chain process for add-on sales channel; delivering £900k net profit (+237% year on year).
• B&Q, with TNT - Root cause analysis to identify and rectify why enquiry calls about deliveries were 530% above the forecasted volumes.

Other eclectic client work

• Durham University - Gap analysis, recommendations and cost estimates for Outline Business Case preparation.
• Communisis - Assess profitability, risks, opportunities and propose next steps for their mid-sized business client portfolio.
• GMATL - Identify the root cause of a rising volume of complaints, and implement process and technology solutions to mitigate the reputational and financial risks.
• South Yorkshire Health Service - Map and identify gaps in the e2e experience of a patient who has suffered a stroke. From admission to post-release care.

maybe it's time for something a little different...

Working on a day-rate basis since 2001, I have had the pleasure of a variety of assignments and clients.

My preference is those assignments that are high-pressure over no more than 6-9 months, where a problem needs solving.